If you’ve been on social media recently, you’ve probably noticed the angry reactions piling up on Breadfast’s Facebook page. No, they didn’t forget someone’s croissant—this time, it’s much bigger.

It all started when Shihab Abu Salama, a delivery driver, posted about losing his job over what seems to be… a misunderstanding? a power trip? or just a bad day for the wrong person?—depends on how you look at it.

But here’s the real question: when a company gets a complaint about an employee, do they fire them to protect customers, or do they investigate more deeply?

Now, this isn’t just about one man losing his job. It’s about how easily companies fire workers based on customer complaints and whether there’s a better way to balance customer satisfaction with employee protection.

This story isn’t just about one guy losing his job—it’s about the power customers have over workers and whether companies are making the right call.

The Story: Fired Over a “Thank You”?

According to Shihab’s post, he delivered an order, the customer thanked him, and he responded politely before walking away. Then, moments later, the customer reopened their window and stared at him suspiciously.

Hours later, Shihab got a call from his company. That same customer had filed a complaint, and suddenly, he was under investigation. The complaint? That he didn’t say “you’re welcome” properly—which, frankly, sounds absurd.

But here’s where it gets murky.

Breadfast’s Side: “It Wasn’t Just One Incident”

As social media exploded with support for Shihab, Breadfast had to respond. They denied firing him over this one complaint and claimed there were previous complaints against him from February 9 and February 13.

Their statement claims:

• He had allegedly spoken to a customer in an inappropriate manner.
• Another complaint suggested he made unacceptable comments while delivering orders.
• He had already been warned, but after the second complaint, they decided to let him go.

And about that security deposit document (وصل الأمانة) Shihab mentioned? The company says it’s just standard procedure to make sure couriers settle their cash collections before leaving, and not something they’re using against him.

Social Media’s Verdict: Unfair & Harsh

For most people, the company’s explanation didn’t cut it. They flooded Breadfast’s page with negative reviews, left thousands of angry reactions, and started calling out how easily companies can ruin an employee’s livelihood based on a single customer complaint.

Let’s be real—most of us have dealt with entitled customers who seem to enjoy power-tripping over workers. If someone can lose their job over a “thank you”, then where do we draw the line?

But at the same time…

The Bigger Debate: Should Companies Prioritize Customers or Employees?

Companies like Breadfast argue that customer safety and satisfaction come first. If multiple customers complain about an employee, the company has to take it seriously—right?

But the question is:

• Should complaints automatically result in a firing?
• Should companies investigate deeper before making final decisions?
• Are workers getting a fair chance to defend themselves?

Because in cases like this, one bad review can cost someone their entire income—and in this economy, that’s not a small deal.

So, What Now?

Breadfast says it followed standard procedures, but social media has already spoken—and they’re not happy. The backlash is still growing, and this has sparked a much-needed conversation about workers’ rights vs. customer satisfaction.

What do you think? Should companies immediately act on complaints to protect their customers, or should they be more careful before firing workers? Drop your thoughts in the comments!